2:16 our background
3:01 the macro view.
4:15 restaurants are a great business
5:35 the challenge of tech in restaurants
7:00 the credit card and payments
9:20 the POS system and the difficulty of it
11:35 Pandemic and solutions
12:35 NYC restaurant, shutting down Prune
13:00 Fine dining and its difficulties and dynamics
14:10 Price and marketing, “Two levers”
14:40 Use tech to create liquidity: make money through tech, name subscription
16:20 Curbside pickup at Louie. Pros and cons of curbside
16:50 Curbside for fine dining?
17:50 Change pricing to make curbside more appealing
18:15 Challenges of curbside for fine dining
20:05 Subscriptions and curbside for bars
21:25 Is fine dining coming back like Vicia?
22:45 Fast food and the definition of “quality.”
24:12 Mom and pop shops and coffee shops surviving in pandemic
25:00 Look at Starbucks
25:15 Master the technology and educate yourself
25:35 Contactless payment
26:25 Create content and coffee shops to sell subscriptions
27 Sell coffee subscriptions
27:40 Panera coffee subscription and tech
29:15 Applying or retooling Panera’s subscription to higher end coffee shops
31:40 Coffee gift card recharge card
33:35 Howard as a consumer
34:15 John’s cookie company and Midwestern consumer behavior
36:45 Customers are different throughout the day
37:50 What is technology in the restaurant business?
39:30 The importance of data
40:10 Role play: Howard owns a coffee shop and what would you do to survive this time?
41:50 What is one thing, the most important thing, you would do?
44:00 John shares how he is marketing his startup cookie company
47:26 Howard shares last thoughts about location based businesses: Know your neighbors
48:55 Howard “the mayor”
49:20 Even though Howard’s introverted
50:15 Closing thoughts and next week’s topic of conversation